FAQs

How can I contact PowerHit?

You can contact our customer support team at:

wellnesscalme@gmail.com

We aim to respond to all inquiries within 24-48 business hours.

Do you ship worldwide?

Yes, we proudly ship to customers worldwide.

Where do you ship from?

Our products are shipped from our international fulfillment partners and warehouses located in Hong Kong.

What payment methods do you accept?

We accept major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

  • Other secure payment methods available at checkout

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 12 hours of placing it.

Once an order has entered processing, changes or cancellations may no longer be possible.

When will my order be processed?

Orders are processed Monday through Friday.

Most orders are processed within 1-3 business days after purchase.

How long does shipping take?

Delivery times vary depending on your location. Most orders arrive within 7-20 business days.

Please note that shipping times may be longer during holidays, sales events, or periods of high demand.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment's progress.

What if I don't receive my order?

If your order has not arrived within 30 days after shipment, please contact our support team for assistance.

What if my item arrives damaged or defective?

If you receive an incorrect, damaged, or defective item, please contact us immediately with:

  • Your order number

  • Photos of the item

  • Photos of the packaging (if applicable)

We will work quickly to resolve the issue.

What is your return policy?

If you are not satisfied with your purchase, please contact our support team to discuss return eligibility and return instructions.

When will I receive my refund?

Approved refunds are issued to the original payment method.

Depending on your bank or payment provider, refunds may take 5-10 business days to appear in your account after being processed.